End-User Frequently Asked Questions
Our email experts have come up with the most frequently asked questions from our end users and have provided them here for you to do some initial troubleshooting.
On the login page under the Login button, there is a link to help you retrieve your password. Click on the link and you will be prompted for your username and the answer to the security you had set up when you first signed up for the account. After you provide the proper answer, you will be given a temporary password to log into your account.
Your password is case sensitive. Please make sure it is spelled correctly and that the CAPS Lock is not activated.
If your account has been locked or suspended, it is possible that our system flagged your email as having a high spam score. This can be a result of your email containing elements that are considered spam such as links to domains that are blocked by the messaging community, forwarding chain letters, or containing multiple spam elements.
There can be various causes to not being able to connect to the login page.
The Rich Web version was built with the AJAX programming language that offers a feature rich user interface. Along with a more efficient view, you have the ability to drag and drop emails like a desktop application (such as Outlook). You are able to preview messages as well as have other commands at your disposal (such as flagging messages, saving to your computer, etc.). You can easily switch to the Rich Web version by clicking on the “Switch to Rich Web Mail” on the left side navigation pane.
The control of the DNS record belongs to the domain owner. If he/she no longer desires to offer email services on his/her site.
Please visit our online tutorial guides for step by step instructions: http://helpdesk.everyone.net/kb.cgi?cat&query=POP&lang=en
Technical support information is found on the home page of your webmail session once you have logged in.
Most IMAP email clients are already configured to download an offline of emails.
For instance, you can download and install
Thunderbird for free from Mozilla and connect to
everyone.net over IMAP by following our Thunderbird guide.
Most other email clients can be configured to connect via IMAP as well. Just follow our
general IMAP instructions or see our
other guides for details.