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Handling Spam Anti-Spam Policy strictly prohibits site partners and/or end-users from engaging in illegal emailing activities, such as transmission of unsolicited or unauthorized advertisements, promotional materials, "junk mail," "Spam," "chain letters," or other forms of solicitation. Failure to comply with the Partner Agreement, Service-Specific Terms and Conditions, and/or End-User Agreement may result in the termination of your Control Center or email account. To report Spam please send us a copy of the full email and include all headers (see item #7 for an examples). Please send one email only to

Spam Guide

This Spam Guide will introduce you to Spam, enabling you to identify Spam, determine the appropriate course of actions, and effectively handle Spam complaints. If you are looking for instructions on how to use our SpamShield Pro, please check our FAQs.

1. What is Spam?

Taken from

Spam is flooding the Internet with many copies of the same message, in an attempt to force the message on people who would not otherwise choose to receive it. Most Spam is commercial advertising, often for dubious products, get-rich-quick schemes, or quasi-legal services. Spam costs the sender very little to send—most of the costs are paid for by the recipient or the carriers rather than by the sender.

There are two main types of Spam, and they have different effects on Internet users. Cancelable Usenet Spam is a single message sent to 20 or more Usenet newsgroups. (Through long experience, Usenet users have found that any message posted to so many newsgroups is often not relevant to most or all of them.) Usenet Spam is aimed at "lurkers," people who read newsgroups but rarely or never post and give their address away. Usenet Spam robs users of the utility of the newsgroups by overwhelming them with a barrage of advertising or other irrelevant posts. Furthermore, Usenet Spam subverts the ability of system administrators and owners to manage the topics they accept on their systems.

Email Spam targets individual users with direct mail messages. Email Spam lists are often created by scanning Usenet postings, stealing Internet mailing lists, or searching the Web for addresses. Email spams typically cost users money out-of-pocket to receive. Many people—those with measured phone service—read or receive their mail while the meter is running, so to speak. Spam costs them additional money. On top of that, it costs money for ISPs and online services to transmit Spam, and these costs are transmitted directly to subscribers.

In essence, Spam is the transmission of unsolicited bulk email (UBE), unsolicited commercial email (UCE), or commercial postings to inappropriate newsgroups.

For a Spam glossary, please see

Email Notifications, Newsletters/Special Promotions,

Sometimes, site partners and end-users contact us asking why they received emails from or its affiliates. They may not be aware that they have opted-in for the mailings when signing up for our services.

If you receive an Email Notification, please send us a full copy of the message, including ALL headers, and specify if you have signed up for the email address we service.

If you are an end-user and receive our newsletters/special promotions or your site's newsletters/special promotions, please verify your account. You may have opted-in when you signed up for the service. You can unsubscribe by following the 'Unsubscribe' instructions found in the email or simply update your email account. To do this, log in to the email account, click 'Options,' click 'Personal Info,' scroll down to 'Preferences,' and select 'No' under Contact me occasionally about my service and special offers.

If you are an site partner and if you receive emails from us, you can unsubscribe in the Control Center. Once logged in to your Control Center account, click 'Edit My Profile,' click 'Update Profile,' scroll down to 'Everyone.Benefits!', then select 'Please do not contact me.'

A. Why do spammers send Spam and why is Spam bad?

Spammers send Spam as a form of free advertising, which is illegal in most cases. It is similar to a telemarketer calling you collect. No other kind of advertising costs the advertiser so little and the recipient so much. It can cost the recipient additional time and money spent on the Internet to view and/or delete Spam. The recipients are not the only victims—ISPs are also taken advantage of. Many ISPs promote their free trial offers to the public, which prompts spammers to 'sign-up' and give the free service a try. The spammer then uses this opportunity to send Spam to numerous email addresses, both valid and invalid ones. Then they abandon the trial account, forcing the provider to rectify Spam complaints and monitor Spam/abuse issues.

B. How did you get on their email list?

If you do any of the following, there is a good chance you can end up on a spammer's email list:

  • Post on an online bulletin board

  • Post in a Usenet newsgroup

  • Participate in chat rooms

  • Including your email address in an online service's member directory

  • Large email providers such as Yahoo, AOL, and Hotmail hold user accounts that have common usernames, such as 'Smith,' 'Dave,' 'webmaster,' 'info,' etc.

Related Links:

2. What can you do about Spam?

A. What you can do:

  • If you can identify the source of the Spam, contact the spammer's ISP or email service provider

  • Send us a copy of the full email and include all headers (see item #7 for an examples). Please send one email only to

B. What not to do:

  • Do not respond to removal instructions. Responding to any REMOVAL instructions pose more problems than resolutions

  • Threaten the spammer with violence or vandalism

  • Mailbomb the site where the spammer is from

  • Mailbomb the alleged spammer, who may be an innocent third party

  • Ping-storm or SYN-flood the site

  • Hack into their site

  • Do not use Spam to fight Spam

C. How to minimize Spam:

  • Upgrade your service to a package that include our SpamShield Pro or Total Protection
  • Filter out unwanted emails (see items #4, 5, and 6)

  • Simply delete unwanted emails

  • Use one email account for personal use and another one for commercial use

3. How to block Spam with your email account:

Our Personal and Business Mail accounts come with our SpamShield Pro solution to help you control Spam. For more detailed information check our FAQs on SpamShield Pro.

Use our SpamShield Pro feature to direct mail that is Spam to your Trash or Spam folders. You must first log in to your email account.

  • Click Options on the main navigation bar
  • Click the SpamShield Pro link
  • Turn SpamShield Pro On
  • Select any other appropriate option
  • Click Save

4. How to set your email filter:

Users of SpamShield Lite may want to add additional rules:
Again, you must first log in to your account before proceeding.

  • Click Options on the main navigation bar
  • Click the Email Rules link; your current list of filters will appear
  • Click Add Filter
  • Set the conditions for the filter by completing the If-Then statement
  • (Optional) Click Match Case to enforce case sensitivity; if the box is unchecked, the filter will match the phrase regardless of what case the text is
  • Click Add Filter when you are finished; your new filter will appear in the Filter Description list

5. Suggested keywords to enter when setting up the email filter:

  • In the 'To' or 'CC' and 'From' lines: Enter any invalid email addresses (i.e. or email domains (i.e.
  • In the 'Subject' line: "Make Money Fast.," ".Guaranteed.," etc.
  • In the 'Text Body' line: "Remove," "Removal," "Call Toll Free," etc.

6. How to set your email account filter:

Please consult your email service provider for assistance in setting up the email filters for your account.

7. An example of full email header information:


Mon, 10 Mar 2003 21:04:51 -0800


"John Doe" <>


"JDoe (E-mail)" <>, "Bapssa (E-mail)" <>


Email header info


from (mail []) by (Postfix) with ESMTP id E865C4AC0E for <>; Wed, 14 Mar 2001 20:42:33 -0800 (PST)


from support3 (support3.internal []) by (Postfix) with SMTP id AE7D837BED; Mon, 10 Mar 2003 20:42:33 -0800 (PST)




text/plain; charset="iso-8859-1"










3 (Normal)


Produced By Microsoft MimeOLE V5.50.4522.1200


Microsoft Outlook CWS, Build 9.0.2416 (9.0.2911.0)

8. How to show full headers:

Using an email account:
Once logged in to the Inbox section, click "..more" (or "[ Show Full Headers ]" in classic webmail).
You can also right click on a message and select "View Message Source" to see everything.

Using a email account:
Look for a "view message source" option in whatever reader you are using.

Most mail readers do not show the full header because it contains information that is for computer-to-computer routing. The information you usually see in the header is the subject, date, and "From" or "Return" address. The only thing in an email header that can't be faked is the "Received" portion referencing your computer (last received).

You will need to look at the headers on the message as follows: '...' on the bar along the top, then 'View message source'
MS Outlook-Right click the message in the list and select 'View Source'
Yahoo-Select 'More' 'View Full Header'
PINE-Turn on the 'Header' option in set up, then hit 'H'

Programs that do not comply with any Internet standards (like cc-Mail, Beyond Mail, VAX VMS) throw away the headers. You will not be able to get headers from these email messages.

If your email program is not mentioned above, please visit