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Knowledge Base

Webmail Slowness

Why am I seeing delays in webmail?

Message size and volume will affect message folder loading. It is recommended you do not store messages with large attachments (10Mb+) in your mail account as this will affect performance. It is recommended to save the attachment locally to a folder on your machine, or alternatively utilize a cloud storage solution. If your EDN account package includes One_Storage in the webmail, larger files can be stored there, depending on the amount of One_Storage you have. As the size of the data increases, so will the times it takes to process and load the folder.