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Knowledge Base

Web Mail May Not Work Within A Frameset

Web Mail end-user self-registration (i.e. Signup Now) may not work within a frameset when viewed by Microsoft Internet Explorer for Windows. It will appear that the new user is stuck on a step of the registration process.

If your intent is to use a frame to obscure the Web Mail service URL, please use a CNAME instead:


A CNAME allows you to have a fully-branded Web Mail URL and avoids an unnecessary frameset that may affect browser performance.