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Knowledge Base

Web Mail Error Messages

Error: Sorry, you cannot send mail from your ISP due to a high abuse complaint rate.
Solution: Please access Web Mail from a different Internet Service Provider (ISP).

Error: authentication failed: User does not have rights to use this service.
Solution: Please contact your support admin.

Error: Permanent failure. Message delivery failed. If you believe this message is an error, please review the User Service Agreement and contact Support..
Solution: Please contact your support admin on how to perform a False Positive report.

Some other errors can be found here.