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Knowledge Base

Emails Missing

People tell me that they send me email but I do not see them in my account.

If only some emails are not getting through:

  1. Make sure the sender has your correct email address. One incorrect letter will cause delivery problems.
  2. Check your spam folder. Sometimes legitimate email can look like a spam email and end up in that folder.

If no emails are getting through, contact the domain administrator for the site you got your email account from. Since they control the DNS settings for your domain, the settings might have changed which would cause all emails to not be delivered.

If you are using an email client (like Outlook), make sure your internet service has not been interrupted. Check by using your internet browser. If you are not able to browse to any websites, contact your internet provider to fix this problem.