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Knowledge Base

How to setup a fully-branded URL

Your Web Mail service has a fully-branded URL (web address) if you obtained a brand new domain name (e.g. through when you first setup your email service (e.g., and you have not transferred your domain from to a different domain host:

To setup a fully-branded URL with a different domain host, create or ask your domain host to add the following CNAME record for your domain: IN CNAME

The actual server name is: Do not change this server name in any way.

Once you can see the new CNAME record for your domain, contact Support via the contact in your Control Center with your client ID (e.g. c1234567) and the new CNAME record (e.g.

Note that it is your responsibility to maintain a fully-branded URL with a different domain host. Your users will be unable to access their Web Mail in the event that your fully-branded URL (e.g. becomes unavailable.