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Knowledge Base

Anti-Virus And Check External Email

Anti-Virus currently cannot scan messages retrieved via the Web Mail Check External Email feature which allows Web Mail to retrieve email from third party POP servers that are outside of's control. Check External Email is "off" in Web Mail by default.

There are currently no known email viruses that can automatically execute in Web Mail. (Web Mail automatically strips most embedded scripts, etc.) However, it may still be possible to manually open an infected file attachment, or forward an infected message. POP and IMAP email programs may also be susceptible if external email is ultimately downloaded by a dedicated email program such as Outlook or Outlook Express. Please check with the provider of that email service for their own brand of anti-virus protection.