Everyone.net has three support programs that are designed to best match our customers' support level requirements.
Platinum Support: Every Everyone.net customer receives the benefits of Platinum level support, including access to Everyone.net's web-based account management tools and 5am-5pm (PST) phone support.
Premium Lite Support: Designed for our Enterprise Customers, our Premium Lite support program receives all the benefits of the Platinum support program, in addition to a designated Technical Account Manager (TAM). Additionally the Premium Lite support program offers a range of professional services which will ensure systems health and peak performance.
Premium Support: Designed for Strategic and active channels that require ongoing account supervision and extensive professional services. Premium Support includes all the benefits of Platinum in addition to a designated TAM and priority technical support. An experienced, highly-skilled Technical Account Manager (TAM) is assigned to your account and acts as an extension of your in-house staff, helping you optimize all aspects of your Everyone.net deployment. Premium Support customers also receive priority handling of their support cases.