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Service Status


In our continuing effort to provide the best service possible, will be performing maintenance on our databases Friday January 13th, 2017 between 9:00PM PT to 12:00AM PT / 12:00AM ET to 03:00AM ET. During this time, services including web mail, POP, IMAP, and SMTP relay may experience interruptions and inbound mail delivery delays. Updates to user and domain information in the Control Center/Distributor Control Center administration centers and XRC web services may also be unavailable during this time. We apologize for any inconvenience.

For 24/7 support contracts, please call your support number for immediate assistance with your service.

Holiday Notices
Monday, January 16, 2017, is an and Proofpoint observed holiday. will have limited support coverage during this time period. Normal support will resume on Tuesday, January 17, 2017.

Email response time will be delayed and phone support will be limited as well during this holiday weekend.

For 24/7 support contracts, please call your support number for immediate assistance with your service.

Status last updated:  January 9, 2017, 7:03 AM Pacific Time

Current Service Status




Web Mail


False Positives - check here

We always recommend to clear your browser cache if you see persisting problems.



OK - (Is your port 25 blocked?)

- If you are having problems sending email, please make sure in your mailing software you have SMTP authentication set. Our Tutorial Guide section has information on various mailing programs and how to set SMTP authentication.



For POP using Outlook 2016 for Mac:
As an additional note, we have never recommended to use the option to leave a copy of the message on the server.

Shared Address Book


Control Center


Note: If your outbound emails are being blocked or marked as spam, please click here for more information.


Scheduled Maintenance

Recent spam outbreaks

Recently, spam activity has increased in regards to spammers using standard phishing techniques for more targeted attacks. These attacks usually appear to contain a bad virus attachment and the FROM address appears to be at your domain. As a reminder, please make sure to adhere to common anti-virus safety tips. These messages are caught shortly after release, and our spam engines are being updated to stop these going forward, along with some variants. However, these persistent spammers are mutating their messaging and viruses enough to get past the current spam definitions, and we are constantly updating our definitions to stop these as quickly as we can.